Privacy Policy

Introduction

Welcome to ResidentialProxy.io, accessible at https://residentialproxy.io (“ResidentialProxy.io,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, and protect personal data when you visit our website or use our proxy network and related services (the “Services”). By accessing or using our Site or Services, you agree to the terms of this Policy.

This Policy does not apply to websites, applications, or services that we do not own or control.

Information We Collect

We collect personal and technical information to operate our Services efficiently and ensure security and functionality:

  • Account & Billing Info: Name, email address, company name, payment details, and contact information provided during registration or purchase.
  • Usage Data: Technical information such as IP address, browser type, device identifiers, pages visited, and timestamps when you access our Site or dashboard.
  • Cookies: Small data files used to remember preferences and analyze visitor activity. You can disable cookies in your browser settings, though some features may not function properly.

We use this data to manage accounts, process payments, improve user experience, communicate with you, and maintain security and compliance.

Use of Proxy Services

ResidentialProxy.io provides access to real residential IP addresses supplied by Internet Service Providers (ISPs). We do not monitor or log specific browsing activities performed through our proxies. However, we may collect aggregated usage metrics (e.g., data volume, request count, connection errors) for operational and billing purposes.

Users are solely responsible for ensuring that their use of our proxies complies with applicable laws, third-party terms, and ethical guidelines.

Legal Basis for Processing

If you are located in a jurisdiction that requires a legal basis for processing personal data, we rely on the following bases: (1) Contract necessity — to deliver the Services you request; (2) Legitimate interests — to improve and secure our platform; and (3) Consent — for optional communications and non-essential cookies. You may withdraw consent at any time.

How We Share Information

  • Service Providers: Trusted vendors that process payments, provide hosting, or support our operations under strict confidentiality agreements.
  • Legal Obligations: When required to comply with applicable law or respond to lawful requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

Data Retention

We retain personal data for as long as your account remains active or as necessary to fulfill the purposes outlined in this Policy. Aggregated or anonymized data may be stored indefinitely for analytics and reporting.

Email Communications

We may send emails related to billing, account management, or product updates. You may unsubscribe from promotional emails at any time by contacting info@residentialproxy.io. Transactional and security-related emails cannot be opted out of.

Security

We implement reasonable technical and organizational safeguards—such as HTTPS encryption, secure data centers, and access controls—to protect personal information. However, no system is entirely immune to risks, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data. You may also request a copy of your data in a portable format or object to certain uses. To exercise these rights, contact info@residentialproxy.io.

Children’s Privacy

ResidentialProxy.io does not target or knowingly collect personal data from individuals under 18 years of age. If we learn that we have inadvertently collected such information, we will delete it promptly.

International Data Transfers

We may process or store information on servers located in multiple regions. By using our Services, you consent to the transfer of your information to these locations, where data protection standards may differ but are safeguarded by appropriate contractual and organizational measures.

Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect the latest version. Continued use of our Services after any modifications constitutes acceptance of the revised Policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@residentialproxy.io.